Worlds End Crystals Returns & Refunds Policy

 

Please choose carefully before purchasing.

 

WEC is always happy to provide additional photographs, videos, UV demonstrations, measurements, weights, and close-up views of any item before purchase to help you make an informed decision.

 

Natural minerals and crystals are unique and may contain inclusions, fractures, colour zoning, druzy pockets, growth marks, iron staining, and other naturally occurring features. These are part of the natural formation of the specimen and are not considered faults.

 

The exact specimen shown during a live sale, video, or listing is the exact specimen you will receive unless otherwise stated.

 

Cooling-Off Period

 

In accordance with UK Consumer Contracts Regulations, customers have the right to cancel their purchase within 14 days of receiving their order for any reason.

 

If you wish to exercise this right, you must notify me within 14 days of receiving your order. Returned items must then be sent back within 14 days of notifying me.

 

Return postage costs are the responsibility of the buyer unless the item is faulty, damaged, or significantly different from its description.

 

Items must be returned in their original condition and packaged appropriately. Due to the fragile nature of minerals and crystals, any item returned damaged as a result of inadequate packaging may result in a reduction or refusal of a refund.

 

If your item arrives damaged, faulty, or significantly different from its description, please contact me within 48 hours of delivery with photographs so that an appropriate resolution can be arranged.

 

Custom orders, personalised items, bespoke bundles, and made-to-order jewellery cannot be returned unless faulty or damaged.

 

Requests to return items outside of the statutory cooling-off period will be considered at WEC discretion and are not guaranteed.

 

If you are unsure about any item, please ask questions before purchasing. WEC are always happy to help and would much rather provide additional information before a sale than disappoint a customer afterwards.